Terms & Conditions

1. Definitions

In these Terms & Conditions: "Compass," "we," "us," or "our" refers to Compass, operating at 44 Hougang Avenue 8, Singapore 538796. "Services" refers to residential nursing care, planned respite stays, the Music & Memory Day Programme, and any related offerings. "User," "you," or "your" refers to any person accessing our website or engaging our services. "Agreement" means these Terms & Conditions together with any service-specific arrangements agreed in writing.

2. Acceptance of Terms

By accessing our website or using our services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website or services. You must be at least 18 years of age and have the legal capacity to enter into this agreement. If you are acting on behalf of a family member or ward, you confirm that you have appropriate authority to do so.

3. Description of Services

Compass provides elderly care services in Singapore, including full-time residential nursing care, short-term planned respite stays, and a specialised Music & Memory Day Programme. The specific scope, terms, and pricing for each service are described on our website and in any written care agreements entered into between you and Compass. Services are subject to availability and may vary depending on individual care needs.

4. Enquiries and Admission

Submitting an enquiry through our website does not constitute a commitment or contract. Admission to any programme is subject to an assessment conducted by our care team. We reserve the right to decline admission if we determine that we cannot adequately meet a prospective resident's care needs. Any care arrangement is formalised through a separate written agreement.

5. User Responsibilities

When using our website, you agree to provide accurate information in any forms you submit, to use the website only for lawful purposes, and not to attempt to interfere with the website's functionality or security. When engaging our care services, you agree to provide truthful and complete medical and personal information during assessments, to communicate any changes in the resident's condition promptly, and to comply with the house rules and visitor guidelines of our facility.

6. Payment Terms

Fees for our services are quoted in Singapore Dollars (SGD). Current programme fees are listed on our website and confirmed in writing before any service begins. Payment is due in advance according to the billing cycle agreed upon in your care contract. Late payments may incur administrative charges as specified in the care agreement. We will notify you of any fee adjustments at least 30 days in advance.

7. Cancellation and Refunds

For the Planned Respite Stay, cancellations made at least 14 days before the scheduled stay will receive a full refund. Cancellations within 14 days may be subject to a partial charge. For the Music & Memory Day Programme, monthly enrolments may be cancelled with 14 days' written notice before the next billing period. For the Guided Nursing Residence, termination terms are set out in the individual care agreement. Refund arrangements, if applicable, are handled on a case-by-case basis.

8. Intellectual Property

All content on this website — including text, images, logos, and design elements — is the property of Compass or its content suppliers and is protected under Singapore's intellectual property laws. You may not reproduce, distribute, or use any content from this website without our prior written permission. You are granted a non-transferable right to view and use this website for personal, non-commercial purposes only.

9. Disclaimers

Our website and services are provided on an "as is" basis. While we make every effort to ensure the accuracy of information on our website, we do not warrant that all content is complete, current, or error-free. The information on our website does not constitute medical advice. Always consult a qualified healthcare professional for medical decisions. We do not make any claims about specific care outcomes, as each resident's experience depends on individual circumstances.

10. Limitation of Liability

To the fullest extent permitted by law, Compass shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services. Our total liability for any claim related to our services shall not exceed the fees paid by you for the specific service giving rise to the claim. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under Singapore law.

11. Indemnification

You agree to indemnify and hold Compass harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of our website, or the provision of inaccurate information during the admission or care process.

12. Termination

We reserve the right to restrict or terminate access to our website if we believe you have breached these Terms. Termination of care services is governed by the individual care agreement. Sections relating to intellectual property, limitation of liability, indemnification, and governing law survive any termination.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes arising from or in connection with these Terms shall be subject to the jurisdiction of the courts of Singapore. We encourage parties to attempt to resolve any disagreements informally before pursuing legal action.

14. General Provisions

These Terms constitute the entire agreement between you and Compass regarding the use of our website and, together with any written care agreement, the provision of our services. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in effect. Our failure to enforce any right or provision does not constitute a waiver of that right or provision. We may assign our rights and obligations under these Terms without your prior consent. Any notices to Compass should be sent to the address below.

15. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes have been posted constitutes acceptance of the updated Terms. We encourage you to review this page periodically.

16. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Compass

Email: [email protected]

Address: 44 Hougang Avenue 8, Singapore 538796

Phone: +65 6927 3481