Privacy Policy

1. Introduction

Compass ("we," "us," or "our") is committed to protecting the personal data of our residents, their families, website visitors, and anyone who interacts with our services. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).

If you have any questions about this policy, please contact us at [email protected].

2. Data We Collect

We may collect the following categories of personal data:

Through our website forms: name, email address, telephone number, and any information you include in your message.

During the care assessment process: name, date of birth, NRIC or FIN (for administrative purposes), medical history, dietary requirements, emergency contact details, and next-of-kin information.

Through cookies and analytics: IP address, browser type, pages visited, and time spent on our website. For details, please see our Cookie Policy.

3. How We Use Your Data

We use your personal data for the following purposes:

Service delivery: to provide nursing care, respite stays, and day programme services; to develop and review individualised care plans; and to communicate with families about a resident's wellbeing.

Communication: to respond to enquiries submitted through our website or by phone; to send updates related to our programmes when you have opted in.

Website improvement: to understand how visitors use our site and to improve its content and usability.

Legal and regulatory compliance: to meet our obligations under the PDPA and under licensing requirements set by the Ministry of Health.

4. Legal Basis for Processing

We process your personal data based on one or more of the following grounds: your consent (which you may withdraw at any time); the performance of a contract or arrangement for care services; our legitimate interests in operating and improving our services; and compliance with legal obligations applicable to care providers in Singapore.

5. Data Sharing

We do not sell your personal data to third parties. We may share your information with: healthcare professionals involved in a resident's care (with consent); government authorities where legally required; service providers who assist us with website hosting, analytics, or communication tools — all of whom are bound by confidentiality obligations.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Website enquiry data is typically retained for up to 24 months. Resident care records are retained in accordance with Ministry of Health guidelines, which may require retention for a period of six years following discharge.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These measures include secure storage of physical records, encrypted digital systems, restricted access controls, and regular staff training on data handling.

8. Cookies

Our website uses cookies to enhance your browsing experience and to collect anonymous usage data. You can manage your cookie preferences through our Cookie Policy page or through your browser settings.

9. Your Rights Under the PDPA

Under Singapore's Personal Data Protection Act, you have the right to: request access to the personal data we hold about you; request corrections to inaccurate or incomplete data; withdraw your consent for data processing (this may affect our ability to provide services); and request information about how your data has been used or disclosed in the past year.

To exercise any of these rights, please contact our Data Protection Officer at [email protected].

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before sharing any personal data.

11. Children's Privacy

Our services and website are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through our website, please contact us so we can take appropriate steps.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact:

Compass — Data Protection Officer

Email: [email protected]

Address: 44 Hougang Avenue 8, Singapore 538796

You may also lodge a complaint with the Personal Data Protection Commission (PDPC) if you believe your personal data has been handled improperly.